Privacy Policy, Terms of Use & Refund Policy
Privacy Policy 1.1 Introduction Healed People, Heal (“we,” “our,” “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you: Purchase our herbal teas Register for our mental-health–related events Use our website Interact with us by phone, email, or in person By accessing or using our services, you consent to the terms of this Privacy Policy. 1.2 Information We Collect A. Information You Provide to Us Personal Information: name, email address, phone number, mailing address Order Information: products purchased, delivery details, transaction information Event Registration Information: participant name, emergency contact (if required), preferences or accommodations Payment Information: processed securely by third-party vendors Communication Records: messages, emails, feedback forms, and inquiries B. Information We Automatically Collect IP address and browser type Device type and operating system Pages viewed and time spent on our website Cookies and analytics data 1.3 How We Use Your Information We use your information to: Process and deliver herbal tea orders Register you for events, classes, or workshops Send order confirmations, event updates, or customer support responses Improve our website and customer experience Send newsletters or marketing communications (only if you opt-in) Comply with applicable Tennessee and federal regulations 1.4 When We Share Information We do not sell your personal data. We may share information with: Payment processors (e.g., Stripe, Square, PayPal) Shipping carriers (e.g., USPS, UPS) Event partners or facilitators assisting with workshops or retreats Technology providers (email platforms, scheduling tools, analytics services) Regulatory authorities, if required by law All partners are required to maintain confidentiality and data protection standards. 1.5 Data Security We use secure technology and best practices to protect your information from unauthorized access, misuse, or disclosure. However, no online transmission is fully secure, and you share data at your own risk. 1.6 Data Retention We retain data only as long as necessary to fulfill orders, support event participation, resolve issues, or comply with Tennessee law and tax requirements. 1.7 Your Rights You may request to: Access your personal information Update or correct information Delete data (when legally permitted) Opt out of promotional emails To request changes, contact us at [Insert Email]. 1.8 Cookies We use cookies for: Basic website functionality Shopping cart processes Analytics to improve the browsing experience You may disable cookies in your browser settings. 1.9 Children’s Privacy Our products and events are not intended for individuals under 18 without parental supervision. We do not knowingly collect data from minors. 1.10 Updates to Policy We may update this Privacy Policy periodically. Changes take effect immediately upon posting.
Terms of Use 2.1 Acceptance of Terms By using the Healed People, Heal website, purchasing products, or attending events, you agree to these Terms of Use. 2.2 Products and Services Offered Healed People, Heal provides: Herbal teas and related wellness products Mental-health–related events such as workshops, circles, classes, and educational gatherings Important: Our herbal teas and events are not medical treatments and do not replace professional mental health care or medical advice. 2.3 Not Medical Advice Our products are not intended to diagnose, treat, cure, or prevent disease. Our events are educational and supportive, not clinical therapy. Always consult a licensed healthcare provider about personal health concerns. 2.4 User Responsibilities You agree to: Provide accurate information during purchases and event registration Use our products as labeled Not misuse, resell, or reproduce our content or materials Consult a medical provider before using herbal products if you have allergies, are pregnant, nursing, or taking medication 2.5 Intellectual Property All branding, content, images, educational materials, event curriculum, and product packaging belong to Healed People, Heal. You may not copy, distribute, or reproduce them without prior written permission. 2.6 Limitation of Liability To the fullest extent permitted under Tennessee law, Healed People, Heal is not responsible for: Allergic reactions or misuse of herbal products Emotional responses or personal outcomes from events Indirect or consequential damages, including loss of income, business, or data Our total liability will not exceed the amount paid for the product or event. 2.7 Event Conduct We reserve the right to remove any participant who: Disrupts the event Violates community guidelines Creates an unsafe or hostile environment No refund will be issued in such cases. 2.8 Governing Law All terms are governed by the laws of the State of Tennessee. 2.9 Modifications We may modify these Terms at any time. Continued use of our site or services means you accept the updated Terms.
Refund Policy 3.1 Herbal Tea Sales Because our herbal teas are consumable goods: All herbal tea sales are final No refunds or exchanges once the product has shipped Exceptions may be considered for damaged or incorrect orders If your item arrives damaged: We will replace the item or issue store credit if you contact us within 7 days of delivery with photographs. 3.2 Event Refund Policy Due to planning, materials, and limited space, the following applies: A. Standard Workshops, Classes, and Community Events Refunds available if canceled 14 days or more before the event Cancellations between 7–13 days before the event: 50% refund Cancellations less than 7 days before the event: non-refundable B. Retreats or Multi-Day Events Refunds available if canceled 30 days before the event Within 30 days: non-refundable unless the spot is filled by another participant C. No-Show Policy Failure to attend an event without prior notice is non-refundable. 3.3 Rescheduling If you are unable to attend, we may (at our discretion): Transfer your ticket to another event Allow a one-time credit Permit you to gift the registration to another person 3.4 Refund Processing Approved refunds are returned to the original payment method within 7–10 business days. 3.5 How to Request a Refund Please contact: Healed People, Heal Phone: 217-841-9022 Include your order number or event registration details. 3.6 Exceptions Refunds may be denied if: Policies are abused The product was used or tampered with The event has already occurred The refund request violates the timelines listed above 4. Contact Information For questions regarding these policies, please contact: Healed People, Heal Email: HealedPeopleHeal.hph@gmail.com Phone: 217-841-9022 Website: healedpeopleheal.org